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Are incoming calls and inquiries burdening your staff? Are you having trouble making reminder calls and sending seminar follow-up mailings? Our boutique call center service allows you to have a personalized connection with your patients and leads at a fraction of the cost of hiring someone internally to manage all the calls.
Our Pittsburgh, PA-based call center is staffed with knowledgeable, caring, experienced, HIPPA-compliant representatives who know the sensitivities around bariatric surgery and individuals who are considering it, as well as the process of qualification. With state-of-the-art, Voice Over Internet Phone (VOIP) call routing software, our specialists answer your incoming calls using your practice’s pre-approved script and messaging for a seamless, transparent integration with your practice. Because we employ our robust LeadTracker software program in our call center, you are able to access, follow and track each and every phone call we receive on your behalf—along with all of the other functionality of the LeadTracker—anywhere you can access the Internet.
Our call center, which operates during two 8-hour shifts every day of the week, is also equipped to provide concierge service on behalf of your practice which includes outbound reminder calls, emails and mailings/fulfillment. We will identify those leads who require follow-up, based on the criteria you set, and will continue to smoothly move them through the process toward surgery with ongoing communications. We professionally manage your leads and help grow your practice so that you and your staff can focus on billable appointments and surgeries.
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| Organize and track your practice leads and measure the return on investment of your marketing efforts with our custom, web-based software. |
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| Establish a powerful Internet presence with one of our sophisticated, functional, optimized website designs. Control and change the content on your site from your computer at no extra charge. |
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| Transform leads into patients with inspiring seminars. Fully inform referring physicians of surgical options. |
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“I have utilized the talents of so many staff members at MDnetSolutions for a variety of services such as web design, creation of collateral marketing materials, service branding, and new patient lead tracking from the initial contact through surgery scheduling. With every contact, I have experienced professionalism, creativity and a “can do” attitude that is refreshing. They welcome our input and ideas and individualize each project so we are more than satisfied – all for a reasonable cost.”
Karol Clark, MSN, RNC, Practice Administrator
Weight Loss Surgery Center of Hampton Roads
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Practices across the country use our boutique Call Center service to manage their incoming calls, schedule leads for seminar and provide ongoing lead communications and follow-up. Our numbers speak for themselves:
- Our call center specialists moved 230,000 leads from inquiry to surgery last year.
- More than 350,000 leads were scheduled for seminar through our call center last year.
- Our call center handled 1.3 million lead inquiries last year.
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